Resolve License Issues

Error: This license can only be activated using a personal nodelock

Issue:

You cannot activate your Academic License with machine nodelock.

Cause:

You must select personal nodelock when activating an AIMMS Academic License. You must be connected to your school network.

Solution:

Go Back in license setup and select Personal Nodelock.

Ensure that you are connected to your university network. If working remotely, connect to a VPN service provided by your university (if available).

Error: Pending Activation

Issue:

You cannot activate your Academic License because you selected machine nodelock with offline activation.

Cause:

During setup you must select personal nodelock when activating an AIMMS Academic License. You must be connected to your school network. If you have chosen machine nodelock and offline activation, your license will show the status Error, Pending Activation.

Solution:

  1. Click Pending Status Info to cancel your license configuration.

    pending-status-info

  2. Click Interrupt Sequence in the window that appears. Click Yes to confirm.

    interrupt-sequence confirm-interrupt-sequence

    Your license status returns to normal.

  1. Try to activate your license again.

    Ensure that you are connected to your university network. If working remotely, connect to a VPN service provided by your university (if available).

Note

If an IP subnet error occurs, see Error: The IP can only be activated from within a specified IP subnet below.

Error: The IP can only be activated from within a specified IP subnet

Issue:

You cannot activate your Academic License because your IP subnet does not match your university according to our database.

Cause:

Some universities have multiple subnet ranges that are not recorded in our database, so an IP subnet error may occur even while you are connected to your university network.

Solution:

Ensure you are connected to your university network and try activation again.

If the IP subnet error occurs even when connected to your university network, contact AIMMS Support by sending an e-mail to support@aimms.com and provide the following information:

  • Your name
  • Email address used for registration
  • License number
  • Activation code
  • Academic domain
  • IP subnet - Go to an IP checker such as checkip.dyndns.org or whatismyipaddress.com and copy the public IP address you see there.

Our support team can then verify the information and update your license activation range to resolve the error.